Charges for HomeIP Account

Departmental Billing:
Setting up and activating a departmental billing accounts is a two-step process.

Step 1:
By clicking on the "Sign Up" link you will establish an account to bill to your department, create a user name, password and submit a billing address.

Step 2:
To complete the process and to activate your account, your department administrator will have to go to the CNS Shopping Cart under "Data Services" and select your type of HomeIP service and check out. This process is necessary because this will confirm the account billing string to bill and must be completed in order to have your HomeIP account active.

All departmental HomeIP accounts will be billed through their department's Communication Network Services (CNS) telephone bill. All HomeIP charges will be paid through your departments established procedure.

All billing inquiries should be directed to CNS's billing department by calling 510-642-4625 or by sending email to cnsbill@socrates.berkeley.edu. Department telephone bills can be accessed on-line by visiting the CNS web site at http://cns-cs.berkeley.edu.

Faculty:
All faculty SHIPS accounts are free. Once you establish your HomeIP account on the "Sign up" page your payroll title code using your calnet id and passphrase will determine if you are a faculty member.

Retirees:
Subscribers to the Retirement Center's SHIPS internet access service are billed $13.00 per month in additional to a one-time set up fee of $10.00. Please contact the Retirement Center at 510-642-5461 or visit their web site at http://thecenter.berkeley.edu for more information.

Students:
SHIPS - Students are charged $12.00 a month with a one-time sign-up fee of $12.00. Users are billed monthly through Loans and Receivable's Billing and Payment services (formally CARS). Billing statements are produced by Loans and Receivables and they can be contacted by calling 510-642-3190 or by email to lro2@berkeley.edu. Please make sure that you keep your address updated by calling Billing and Payment services at 510-642-5991. Billing will be effective the day the service is activated. The charge for this service is not prorated.

Low Cost Modems - Students are charged $12.00 for six months an average cost of $2.00 per month and billed via Billing and Payment Services (CARS).

Staff:
SHIPS service - Staff are charged $12.00 a month with a one-time sign-up fee of $12.00. Users are billed monthly through Loans and Receivable's Billing and Payment services (formally CARS). Billing statements are produced by Loans and Receivables and they can be contacted by calling 510-642-3190 or by email to lro2@berkeley.edu. Please make sure that you keep your address updated by calling Billing and Payment services at 510-642-5991. Billing will be effective the day the service is activated. The charge for this service is not prorated.

Low Cost Modems - Staff are charged $12.00 for six months an average cost of $2.00 per month. Staff can pay via credit card via e-Pay. e-Pay accepts Mastercard, VISA, American Express, and Discover.

How do I pay?
Low Cost Modems - Payments are made for low cost modem accounts via credit through e-Pay when you sign up for the service. The cost for low cost modem service is $12.00 for 6 months. After your 6 month period is over, please log into the "Sign up" page to continue your subscription.

SHIPS fees appear as "Phone/Internet" and are due and payable on the due date indicated on your Billing and Payment Services statement.

All inquiries regarding your SHIPS charges or account status should be directed to SHIPS, via email to rts@berkeley.edu or by calling Residence Telephone Services at 510-643-7000.

When on campus, drop your payment in one of the 24-hour drop boxes located at:

• University Hall, 2199 Addison Street
• In person at the Cashier's Office, 140 University Hall.
• By mail to University's Cashiers Office, P.O. Box 24610, Oakland, CA 94610-1610.

Please see the following schedule for due dates.

Month SHIPS activated	CARS Due Date
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec	Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 15 Feb 15

If you do not receive your billing statement a month after you sign up for service and you have a valid student identification number, you can check and update your billing address by visiting the bearfacts web site.

If you are an employee or do not have a valid student identification number, please contact Billing and Payment Services at http://mybill.berkeley.edu/eBill/ or by calling us directly at 510-643-7000. It is your responsibility to make sure that your SHIPS account address information is current.

Delinquent Accounts

Delinquent Payment Penalties and Procedures:
When CNS is notified your account is past due, your SHIPS access will be temporarily suspended. Your account is considered past due if the Cashier's Office has not received your payment in full by the due date indicated on your CARS statement. Past due accounts are subject to penalties as outlined in the CARS Account Policy

If you are having difficulty making payments on your account, you should contact Loans & Receivables at 510-642-3190 to make payment arrangements.

Reinstatement of Service for your SHIPS account:
Staff/Students - When your past due amount is paid, your SHIPS access will be reinstated as soon as CNS receives notification from you that your account is current.You can contact us by calling 510-643-7000 or send email to rts.berkeley.edu. Please allow 5 business days for your payment to post if payment was mailed. A reactivation fee of $10.00 will be added to your CARS billing statement. Once payment has been verified, CNS will reinstate your SHIPS internet service.

Reinstatement of Service for your Low Cost Modem account:
Staff/Student - Since users are not billed through their Billing and Payment services (CARS) account and payment is submitted via credit card in advance for services provided, delinquency is not an issue.